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Buy with total confidence and transparency!

Our goal is to provide the best service possible, but we are human and we can fail. Although not mandatory, any complaint must be dealt with first with our team. Thus, we are available to support any question that is within our reach through the contacts available in the case by email

The European Union has created a website to support consumers in submitting their complaints about any dispute in which they are involved. In this context, La Femme Decor provides all information so that you can exercise your right of complaint with an official, third party and impartial to the process. Thus, it became dissatisfied with the purchase of a good or service on our site, or the solution we presented to resolve the situation, you can access are and official site and expose its defense.

What is alternative dispute resolution?
Alternative dispute resolution is the possibility that all consumers have at their disposal to appeal and official entities that help them in the resolution, or guidance of any conflict, before opening litigation processes in the Courts. As a general rule, the procedure is as follows: the client asks an impartial third party to act as an intermediary between you and the trader who is the target of your complaint. The intermediary can suggest a solution to your complaint, impose a solution on both parties or bring the parties together to find a solution.

You may know the concept of alternative dispute resolution by another name: 'mediation', 'conciliation', 'arbitration' or 'committee responsible for consumer disputes'.

Alternative dispute resolution is, as a rule, less expensive, less formal and faster than the judicial process.

La Femme Decor provides the websites of some of these entities that can help you to present your arguments:

CNIACC - National Center for Consumer Conflict Information and Arbitration

Lisbon Consumer Conflict Arbitration Center

CIAB - Consumer Information, Mediation and Arbitration Center (Consumer Arbitral Tribunal)

CIMPAS - Insurance Information, Mediation and Ombudsman Center

CICAP - Consumer Arbitral Tribunal

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